FAQs | Trend Trove BD
Welcome to the Trend Trove BD FAQs page! Below, you’ll find answers to commonly asked questions about shopping with us. If you need further assistance, feel free to reach out via our Contact Us page.
1. Ordering & Payment
How do I place an order?
Simply browse our product categories, select the item you want, choose your size or variant (if applicable), and click “Add to Cart.” Proceed to checkout and follow the prompts to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Cash on Delivery (COD)
- Mobile banking (Bkash, Nagad, Rocket)
- Debit/Credit Cards (Visa, Mastercard)
- Bank transfers
2. Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 3-7 business days, depending on your location.
Do you offer nationwide shipping?
Yes! We deliver to all regions across Bangladesh.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our website or the courier’s website.
3. Returns & Refunds
What is your return policy?
We offer a 7-day return policy for items that are defective, damaged, or not as described. Items must be returned in their original condition with all tags and packaging intact.
How do I initiate a return?
Contact our customer service team at trendtrove52@gmail.com or call us at +8801771571503 with your order details. Our team will guide you through the return process.
How long does it take to receive a refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.
4. Account & Technical Issues
Do I need an account to place an order?
While you can browse products without an account, creating one allows for a faster checkout and easy order tracking.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
5. Promotions & Discounts
How can I stay updated on promotions and offers?
Subscribe to our newsletter and follow us on social media to stay informed about the latest deals and exclusive offers.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order unless stated otherwise.
6. Product Queries
Are all your products authentic?
Yes, we guarantee the authenticity of all products sold on Trend Trove BD.
What if an item I want is out of stock?
You can sign up for restock notifications on the product page. We’ll notify you as soon as the item is back in stock.
If you have any other questions, feel free to contact our support team. We’re always happy to help!
Thank you for choosing Trend Trove BD—happy shopping!