At Trend Trove BD, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a flexible refund and returns policy to ensure a hassle-free experience. Please read the following guidelines carefully.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item is defective, damaged, or incorrect upon delivery.
  • The item is unused, in its original condition, with all tags, packaging, and accessories intact.
  • The return request is made within 7 days of receiving the order.

Non-returnable items include:

  • Clearance or sale items.
  • Personal care products (e.g., cosmetics, hygiene products).
  • Customized or personalized items.

2. How to Initiate a Return

To request a return:

  1. Contact Us: Email us at support@trendtrovebd.com or call +8801771571503 with your order details, reason for return, and supporting photos if applicable.
  2. Approval: Our customer support team will review your request and provide return instructions if approved.
  3. Return the Item: Ship the product back to our designated address. You are responsible for return shipping costs unless the item was faulty or incorrect.

3. Refund Policy

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • For Cash on Delivery (COD) orders: Refunds will be processed via bank transfer, mobile banking, or store credit.
  • For online payments: Refunds will be credited back to the original payment method.

Processing time:

  • Refunds typically take 5-10 business days to reflect in your account.

4. Exchanges

We offer exchanges for defective, damaged, or incorrect items. If you would like a different size or color, please initiate a return and place a new order.

5. Cancellations

  • Before Shipment: You can cancel your order before it has been shipped. Contact us immediately to process the cancellation.
  • After Shipment: Once an order has been shipped, cancellations are not allowed. You may request a return instead.

6. Damaged or Missing Items

If your order arrives damaged or with missing items:

  • Contact us within 24 hours of delivery.
  • Provide photos of the damaged product and packaging for quicker resolution.

7. Contact Us

For any questions or concerns regarding our Refund & Returns Policy, please reach out to our support team:

We appreciate your trust in Trend Trove BD and are committed to ensuring a smooth shopping experience for you.