At TrendTroveBD, we value our customers and aim to provide the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Products can be returned within 7 days of receiving your order.
To be eligible, your item must be:
Unused and in the same condition as you received it.
In its original packaging with all tags, labels, and accessories.
Certain items cannot be returned, such as:
Personal care products (cosmetics, skincare, etc.)
Undergarments, lingerie, or hygiene-related items
Discounted/clearance items (if marked ânon-returnableâ)
To request a return, please contact our customer service team via:
? Email: [your email]
? Phone/WhatsApp: [your number]
After confirmation, we will guide you on how to send the product back.
The customer is responsible for the return shipping cost (unless the item is defective or wrong).
Once we receive your returned item, we will inspect it and notify you.
If approved, your refund will be processed within 5-7 working days via your original payment method (or store credit if chosen).
Shipping fees are non-refundable.
If you wish to exchange a product for a different size, color, or item, please mention it while contacting our support team.
Exchanges are subject to stock availability.
If you received a defective or incorrect product, please notify us within 48 hours of delivery.
In this case, we will cover the return shipping cost and provide a replacement or full refund.
